{"id":1080,"date":"2022-02-18T19:31:35","date_gmt":"2022-02-18T19:31:35","guid":{"rendered":"https:\/\/shannex.com\/?page_id=1080"},"modified":"2025-07-02T09:21:06","modified_gmt":"2025-07-02T13:21:06","slug":"efap","status":"publish","type":"page","link":"https:\/\/shannex.com\/fr\/employee-access\/efap\/","title":{"rendered":"EFAP"},"content":{"rendered":"\n<div class=\"banner__extended row\">\n    <div class=\"col-md-5 banner__extended__content has-background has-dark-blue-background-color\">\n        <div>\n        \n<div class=\"yoast-breadcrumbs\"><span><span><a href=\"https:\/\/shannex.com\/fr\/employee-access\/\">Employee Portal<\/a><\/span> \u00a0\u00a0|\u00a0\u00a0 <span class=\"breadcrumb_last\" aria-current=\"page\">EFAP<\/span><\/span><\/div>\n\n\n<div style=\"height:20px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"employee-family-assistance-program\"><strong>Employee and Family Assistance Program<\/strong><\/h2>\n\n        <\/div>\n    <\/div>\n    <div class=\"col-md-7 banner__extended__image\">\n            <img decoding=\"async\" width=\"930\" height=\"417\" src=\"https:\/\/shannex.com\/wp-content\/uploads\/2022\/03\/EFAP_930x417.jpg\" class=\"banner-image\" alt=\"Smile\" sizes=\"100vw\" srcset=\"https:\/\/shannex.com\/wp-content\/uploads\/2022\/03\/EFAP_930x417.jpg 930w, https:\/\/shannex.com\/wp-content\/uploads\/2022\/03\/EFAP_930x417-300x135.jpg 300w, https:\/\/shannex.com\/wp-content\/uploads\/2022\/03\/EFAP_930x417-768x344.jpg 768w\" \/>    <div class=\"banner__extended__overlay\">\n            <\/div>\n    <\/div>\n<\/div>\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-28f84493 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:35%\">\n<div class=\"wp-block-group no-spacing has-lighter-grey-background-color has-background is-layout-flow wp-block-group-is-layout-flow\">\n<div class=\"wp-block-columns is-not-stacked-on-mobile is-layout-flex wp-container-core-columns-is-layout-28f84493 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column no-spacing is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:85%\">\n<div class=\"wp-block-group has-lighter-grey-background-color has-background is-layout-flow wp-block-group-is-layout-flow\">\n<h4 class=\"wp-block-heading\" id=\"quick-links\">QUICK LINKS<\/h4>\n\n\n\n<div class=\"wp-block-buttons is-layout-flex wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button is-style-fill\"><a class=\"wp-block-button__link wp-element-button\" href=\"https:\/\/shannexconnects.itacit.com\/messages\/inbox?LANGUAGE=en\" target=\"_blank\" rel=\"noreferrer noopener\">Shannex Connects Login<\/a><\/div>\n<\/div>\n\n\n\n<div style=\"height:10px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n<div class='text-with-icon-wrapper '>\n\t<div class=\"text-with-icon\">\n\t\t\t\t\t<span class=\"text-with-icon__icon has-text-color has-light-blue-color order-1\"><i class=\"fas fa-download\" aria-hidden=\"true\"><\/i><\/span>\n\t\t\t\t<div class=\"order-2\">\n\n<p><a href=\"https:\/\/shannex.com\/wp-content\/uploads\/2025\/06\/How-to-Access-Shannex-Connects.pdf\">How to Access Shannex Connects (PDF)<\/a><\/p>\n\n<\/div>\n\t<\/div>\n<\/div>\n\n\n\n<div style=\"height:15px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<div class=\"wp-block-buttons is-layout-flex wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button is-style-outline is-style-outline--1\"><a class=\"wp-block-button__link wp-element-button\" href=\"https:\/\/kronos.shannex.com\/wfc\/logon?_gl=1*1d377z0*_gcl_au*MTg3NDg5MjEzLjE3Mjk2ODQ0MTg.*_ga*MTc4NjUzNTkzMS4xNzI5Njg0NDE4*_ga_QY6MYS05CC*MTczMjcxODY0MC45LjEuMTczMjcxODc0NC42MC4wLjA.\">Kronos Login<\/a><\/div>\n\n\n\n<div class=\"wp-block-button is-style-fill\"><a class=\"wp-block-button__link wp-element-button\" href=\"https:\/\/qss.shannex.com\/QSS_Live\/CustomizationSitemap.aspx?path=Navigation%2fHome\" target=\"_blank\" rel=\"noreferrer noopener\">QSS Login<\/a><\/div>\n<\/div>\n\n\n\n<div style=\"height:15px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<hr class=\"wp-block-separator has-text-color has-white-color has-css-opacity has-white-background-color has-background is-style-wide\"\/>\n\n\n\n<div style=\"height:5px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<div class=\"wp-block-buttons is-layout-flex wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button is-style-text-only-button\"><a class=\"wp-block-button__link wp-element-button\" href=\"https:\/\/shannex.achievers.com\/login?axp=1\" target=\"_blank\" rel=\"noreferrer noopener\">Moments: Celebrating our Great people<\/a><\/div>\n<\/div>\n\n\n\n<hr class=\"wp-block-separator has-text-color has-white-color has-css-opacity has-white-background-color has-background is-style-wide\"\/>\n\n\n\n<div style=\"height:5px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<div class=\"wp-block-buttons is-layout-flex wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button is-style-text-only-button\"><a class=\"wp-block-button__link wp-element-button\" href=\"\/great-ideas\/\">Great Ideas<\/a><\/div>\n<\/div>\n\n\n\n<hr class=\"wp-block-separator has-text-color has-white-color has-css-opacity has-white-background-color has-background is-style-wide\"\/>\n\n\n\n<div class=\"wp-block-buttons is-layout-flex wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button is-style-fill\"><a class=\"wp-block-button__link wp-element-button\" href=\"https:\/\/shannex.com\/wp-content\/uploads\/2023\/09\/BlueBook_AUG2023_WEB.pdf\" target=\"_blank\" rel=\"noreferrer noopener\">Shannex Blue Book<\/a><\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:60%\">\n<div style=\"height:60px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h1 class=\"wp-block-heading\">Consult+<\/h1>\n\n\n\n<p>Consult+ is our virtual health and employee and family assistance program, providing peace-of-mind access to 24\/7 virtual health and wellness support with access to a range of healthcare professionals, including doctors, nurse practitioners, counsellors, psychologist and others. This service is free of charge for Shannex team members and their family who are enrolled in our Extended Health Benefits.<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Get prescriptions or refills through this service. Consult+ sends prescriptions to a member\u2019s pharmacy electronically \u2013 <strong>Note:<\/strong> Consult+ does not pay for prescriptions.<\/li>\n\n\n\n<li>Access support for Family &amp; Relationships, Work &amp; Career, Child &amp; Elder Care, Legal Services, Financial Services, Mental Healthcare Services (NOTE: these will fall under the Mental Healthcare benefit with Consult+)<\/li>\n\n\n\n<li>Information shared with Consult+ is private and confidential just like visiting an in-person doctor<\/li>\n<\/ul>\n\n\n\n<div style=\"height:20px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<hr class=\"wp-block-separator has-css-opacity is-style-default\"\/>\n\n\n\n<div style=\"height:20px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<p><strong>How to get started:<\/strong><\/p>\n\n\n\n<p><strong>WEB: <\/strong>Go to <a href=\"https:\/\/consultplus.dialogue.co\" target=\"_blank\" rel=\"noreferrer noopener\">consultplus.dialogue.co<\/a><\/p>\n\n\n\n<p><strong>APP:<\/strong> Download the Consult+ app on your smartphone \/ tablet through the APP store<\/p>\n\n\n\n<ol start=\"1\" style=\"list-style-type:1\" class=\"wp-block-list\">\n<li>Select \u201ccreate your account\u201d<\/li>\n\n\n\n<li>Enter your email address associated to your Canada Life plan and create your password. NOTE: There is an option to change your email address after account activation.<\/li>\n\n\n\n<li>Enter your first name, last name, and date of birth exactly as it appears on your Canada Life plan, and hit \u201cnext\u201d<\/li>\n\n\n\n<li>Enter your Group Plan number (166927) and Canada Life ID number if prompted and hit \u201cnext\u201d.<\/li>\n\n\n\n<li>Start your consultation!<\/li>\n<\/ol>\n\n\n\n<p>We are pleased to provide our Great People with this additional support and we\u2019re here to answer any questions you may have by contacting <a href=\"mailto:greatrewards@shannex.com\">greatrewards@shannex.com<\/a>.<\/p>\n\n\n\n<p><strong>For team members on the Assumption Life benefits plan<\/strong>, you can still access LifeWorks as your EFAP provider. No changes are being made to your plan. Access counselling and services at <a href=\"https:\/\/www.workhealthlife.com\/\" target=\"_blank\" rel=\"noreferrer noopener\">workhealthlife.com<\/a><\/p>\n\n\n\n<p><a id=\"_msocom_1\"><\/a><\/p>\n<\/div>\n<\/div>\n\n\n\n<div style=\"height:80px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<div class=\"wp-block-group has-white-background-color has-background is-layout-flow wp-block-group-is-layout-flow\">\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-28f84493 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<figure class=\"wp-block-image size-full\"><a href=\"https:\/\/shannex.com\/employee-access\/safety-health-and-wellness\/\"><img decoding=\"async\" width=\"930\" height=\"417\" src=\"https:\/\/shannex.com\/wp-content\/uploads\/2022\/02\/Mask-Group-58.jpg\" alt=\"\" class=\"wp-image-1035\" srcset=\"https:\/\/shannex.com\/wp-content\/uploads\/2022\/02\/Mask-Group-58.jpg 930w, https:\/\/shannex.com\/wp-content\/uploads\/2022\/02\/Mask-Group-58-300x135.jpg 300w, https:\/\/shannex.com\/wp-content\/uploads\/2022\/02\/Mask-Group-58-768x344.jpg 768w\" sizes=\"(max-width: 930px) 100vw, 930px\" \/><\/a><\/figure>\n\n\n\n<div style=\"height:20px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h4 class=\"wp-block-heading\" id=\"wellness-information\"><strong><strong>Safety, Health and Wellness &nbsp;<\/strong><\/strong><\/h4>\n\n\n\n<p id=\"wellness-information\">Shannex is committed to creating communities that value physical and mental health, and taking a holistic approach to personal and workplace wellness.<\/p>\n\n\n\n<div class=\"wp-block-buttons is-layout-flex wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button is-style-text-only-button\"><a class=\"wp-block-button__link wp-element-button\" href=\"\/employee-access\/safety-health-and-wellness\">Safety, Health and Wellness Information<\/a><\/div>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<figure class=\"wp-block-image size-full\"><a href=\"https:\/\/shannex.com\/employee-access\/recognition-and-rewards\/\"><img decoding=\"async\" width=\"930\" height=\"417\" src=\"https:\/\/shannex.com\/wp-content\/uploads\/2022\/03\/recognition.jpg\" alt=\"\" class=\"wp-image-6785\" srcset=\"https:\/\/shannex.com\/wp-content\/uploads\/2022\/03\/recognition.jpg 930w, https:\/\/shannex.com\/wp-content\/uploads\/2022\/03\/recognition-300x135.jpg 300w, https:\/\/shannex.com\/wp-content\/uploads\/2022\/03\/recognition-768x344.jpg 768w\" sizes=\"(max-width: 930px) 100vw, 930px\" \/><\/a><\/figure>\n\n\n\n<div style=\"height:20px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h4 class=\"wp-block-heading\" id=\"recognition-and-rewards-for-great-people\"><strong>Recognition and Rewards <\/strong><strong>for <em>Great People<\/em><\/strong><\/h4>\n\n\n\n<p>Recognition is an important part of sharing success. At Shannex, we celebrate the impact of <em>Great People<\/em> and exceptional service in our communities in many ways.<\/p>\n\n\n\n<div class=\"wp-block-buttons is-content-justification-left is-layout-flex wp-container-core-buttons-is-layout-fc4fd283 wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button is-style-text-only-button\"><a class=\"wp-block-button__link wp-element-button\" href=\"https:\/\/shannex.com\/employee-access\/recognition-and-rewards\/\">Rewards and Recognition<\/a><\/div>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<figure class=\"wp-block-image size-full\"><a href=\"https:\/\/shannex.com\/employee-access\/six-step-ethical-framework\/\"><img decoding=\"async\" width=\"930\" height=\"417\" src=\"https:\/\/shannex.com\/wp-content\/uploads\/2022\/03\/ethics.jpg\" alt=\"\" class=\"wp-image-3471\" srcset=\"https:\/\/shannex.com\/wp-content\/uploads\/2022\/03\/ethics.jpg 930w, https:\/\/shannex.com\/wp-content\/uploads\/2022\/03\/ethics-300x135.jpg 300w, https:\/\/shannex.com\/wp-content\/uploads\/2022\/03\/ethics-768x344.jpg 768w\" sizes=\"(max-width: 930px) 100vw, 930px\" \/><\/a><\/figure>\n\n\n\n<div style=\"height:20px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h4 class=\"wp-block-heading\">Six-Step Ethical Framework<\/h4>\n\n\n\n<p id=\"ethical-framework\">We encourage everyone to use this framework if you find yourself facing a difficult decision or issue. 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