{"id":6864,"date":"2020-10-21T09:00:12","date_gmt":"2020-10-21T13:00:12","guid":{"rendered":"https:\/\/shannex.com\/non-classifiee\/covid-19-update-october-21-2020-covid-19-lessons-learned\/"},"modified":"2023-10-11T08:45:57","modified_gmt":"2023-10-11T12:45:57","slug":"covid-19-update-october-21-2020-covid-19-lessons-learned","status":"publish","type":"post","link":"https:\/\/shannex.com\/fr\/nouvelles-et-annonces\/covid-19-fr\/covid-19-update-october-21-2020-covid-19-lessons-learned\/","title":{"rendered":"Mise \u00e0 jour sur la COVID-19 : 21 octobre 2020 &#8211; Le\u00e7ons tir\u00e9es sur la COVID-19"},"content":{"rendered":"\n<div style=\"height:100px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<p>Notre organisation s\u2019engage depuis toujours \u00e0 l\u2019am\u00e9lioration de la qualit\u00e9. Nous savons qu\u2019il y a toujours place \u00e0 l\u2019am\u00e9lioration et nous invitons r\u00e9guli\u00e8rement nos parties prenantes \u00e0 partager leurs perspectives pour nous aider \u00e0 apprendre et \u00e0 am\u00e9liorer. Cet \u00e9t\u00e9, dans le cadre de notre processus de r\u00e9flexion sur nos activit\u00e9s, nous avons demand\u00e9 l\u2019opinion des personnes r\u00e9sidentes, de leurs familles et du personnel sur notre r\u00e9ponse \u00e0 la COVID-19 jusqu\u2019\u00e0 pr\u00e9sent. Nous voulions leurs perspectives sur ce qui s\u2019est bien pass\u00e9 et sur qui pourrait \u00eatre am\u00e9lior\u00e9 au moment o\u00f9 nous nous pr\u00e9parons \u00e0 une potentielle deuxi\u00e8me vague. Nous remercions tr\u00e8s sinc\u00e8rement les 1 063 personnes qui ont pris le temps de nous fournir leurs commentaires sur leurs priorit\u00e9s.<\/p>\n\n\n\n<p>Un des th\u00e8mes qui est clairement ressorti des r\u00e9sultats du sondage est l\u2019appr\u00e9ciation des personnes r\u00e9sidentes et de leurs familles pour les efforts de notre personnel pour prot\u00e9ger la s\u00e9curit\u00e9 des personnes r\u00e9sidentes pendant cette p\u00e9riode difficile. Nous avons aussi appris que nos communications fr\u00e9quentes et nos r\u00e9ponses rapides \u00e9taient appr\u00e9ci\u00e9es. M\u00eame si 94,4 % des personnes participantes \u00e9taient satisfaites ou tr\u00e8s satisfaites de notre r\u00e9ponse, nous avons aussi appris que certains \u00e9l\u00e9ments importants pourraient \u00eatre am\u00e9lior\u00e9s. Les familles auraient aim\u00e9 des communications plus accessibles, les personnes r\u00e9sidentes auraient aim\u00e9 plus d\u2019occasions d\u2019engagement et le personnel aurait aim\u00e9 une plus grande clart\u00e9 et une meilleure uniformit\u00e9 relative aux directives sur les nouvelles pr\u00e9cautions.<br>Cette r\u00e9troaction est cruciale pour nous aider \u00e0 planifier pour l\u2019avenir. M\u00eame si plusieurs des suggestions re\u00e7ues ont d\u00e9j\u00e0 \u00e9t\u00e9 mises en pratique, nous continuerons d\u2019utiliser nos apprentissages et de les int\u00e9grer dans notre r\u00e9ponse \u00e0 la COVID-19 \u00e0 l\u2019avenir.<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Nous avons incorpor\u00e9 les messages enregistr\u00e9s pour les personnes r\u00e9sidentes malentendantes, les affiches \u00e0 gros caract\u00e8res et un calendrier de communications dans chaque \u00e9tablissement (communications imprim\u00e9es, courriels et messages vocaux) pour les personnes r\u00e9sidentes et leurs familles.<\/li>\n\n\n\n<li>Nous accueillons les visites s\u00e9curitaires \u00e0 l\u2019int\u00e9rieur et \u00e0 l\u2019ext\u00e9rieur en conformit\u00e9 avec les directives de sant\u00e9 publique et avons cr\u00e9\u00e9 un processus pour faciliter les visites de personnes de soutien d\u00e9sign\u00e9es aux personnes r\u00e9sidentes. Nous avons aussi achet\u00e9 des tablettes \u00e9lectroniques suppl\u00e9mentaires et embauch\u00e9 un personnel de soutien temporaire pour soutenir les connexions avec les personnes r\u00e9sidentes.<\/li>\n\n\n\n<li>Nous avons \u00e9tabli un calendrier de communications avec le personnel, am\u00e9lior\u00e9 notre portail Web et notre tableau de bord intranet afin de faciliter l\u2019acc\u00e8s aux pr\u00e9cautions et aux directives organisationnelles et enrichi nos formations pour que le personnel ait acc\u00e8s aux programmes de connaissances les plus \u00e0 jour.<\/li>\n<\/ul>\n\n\n\n<p>Nos \u00e9quipes demeurent vigilantes et sont pr\u00eates \u00e0 affronter une \u00e9ventuelle deuxi\u00e8me vague de la COVID-19 et ces informations importantes ont \u00e9t\u00e9 incluses dans notre planification. Nous disposons \u00e9galement d\u00e9sormais de plus d\u2019exp\u00e9rience et d\u2019informations sur la COVID-19 et sur la fa\u00e7on de prot\u00e9ger nos communaut\u00e9s. Par cons\u00e9quent, si nous constatons une augmentation des cas dans les r\u00e9gions o\u00f9 nous op\u00e9rons, nous avons mis en place des plans pour \u00e9valuer la situation et mettre en place les pr\u00e9cautions appropri\u00e9es en fonction des directives de Sant\u00e9 publique et avec comme priorit\u00e9 absolue la s\u00e9curit\u00e9 et le bien-\u00eatre des personnes r\u00e9sidentes et des membres du personnel. Cela peut signifier que nous aurons mis en place des mesures de pr\u00e9caution accrues dans certaines communaut\u00e9s o\u00f9 le nombre de cas est plus \u00e9lev\u00e9. Nous communiquerons toujours ces informations en premier lieu avec les personnes r\u00e9sidentes, les familles et les membres de notre \u00e9quipe si cela devait se produire.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Notre organisation s\u2019engage depuis toujours \u00e0 l\u2019am\u00e9lioration de la qualit\u00e9. [&hellip;]<\/p>\n","protected":false},"author":4,"featured_media":7357,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"inline_featured_image":false,"footnotes":""},"categories":[47],"tags":[],"class_list":["post-6864","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-covid-19-fr"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.7 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Mise \u00e0 jour sur la COVID-19 : 21 octobre 2020 - Le\u00e7ons tir\u00e9es sur la COVID-19<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/shannex.com\/fr\/nouvelles-et-annonces\/covid-19-fr\/covid-19-update-october-21-2020-covid-19-lessons-learned\/\" \/>\n<meta property=\"og:locale\" content=\"fr_FR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Mise \u00e0 jour sur la COVID-19 : 21 octobre 2020 - Le\u00e7ons tir\u00e9es sur la COVID-19\" \/>\n<meta property=\"og:description\" content=\"Notre organisation s\u2019engage depuis toujours \u00e0 l\u2019am\u00e9lioration de la qualit\u00e9. 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