Welcome.
Whether you’re in New Brunswick or Nova Scotia, our dedicated team members will collaborate with you to address your individual needs, allowing you to maintain your routine, interests, and preferences.
Our compassionate and skilled interdisciplinary team is devoted to providing quality care and support, fostering an environment of trust and respect for each resident.
If you ever have questions or concerns, don’t hesitate to reach out to a team member.
Click on the links for the New Brunswick and Nova Scotia handbooks to discover more about the exceptional care and services we offer.
Safe Communities
Nothing is more important to us than ensuring the safety and well-being of residents and team members. Safety is one of our four guiding principles: We are compassionate, honest, professional and safe. It is also included in our mission, vision and values, and our strategic plan. If you have any questions about our resident safety practices, please speak to a member of your community’s management team. Our Resident Safety Plan for Licensed Long-Term Care Communities is available online, at the nursing station in each neighborhood of the home, or by asking one of our team members.
Infection Prevention and Control
Infection prevention and control is a shared responsibility of all members of our communities and is supported by several in-house experts, including an infection prevention and control specialist, certified by the Infection Prevention and Epidemiology Council of Canada, who oversees our infection control program. In addition, each home has a specially trained infection prevention and control representative, who manages the implementation of the program at the nursing home level. The majority of our communities have individual apartments with private bathrooms, which is an important part of infection control and helps reduce the risk of infection transmission. These single rooms allow residents to be easily isolated from others while having all the necessary comforts if they have symptoms of illness or if they are under investigation for infection. Click here for information on our response to COVID-19 and our current infection prevention and control practices.
Role of the resident and their family
Our Commitment to You
Your opinion and feedback as a resident of our home or as a family member is important. Your voice and ideas are at the heart of our decision-making process, at all levels of the organization, and the care and services we provide. Together, we will create a community where you will be proud to call home. We are committed to providing opportunities for you to meaningfully engage with our communities. Your input and participation help improve the safety, satisfaction and quality of the care and services we provide to you. It’s about living your best life.
Resident’s Rights
Each resident has the following rights:
- Actively participate in informed decision-making and work collaboratively as an important partner with the interdisciplinary team to achieve agreed-upon goals of care.
- Provide information and feedback on all services provided.
- Make a meaningful commitment to life at Shannex/ Parkland.
- Access all personal information regarding care and associated cost.
- Access organizational quality and safety information.
- Live in an environment free from verbal and physical abuse, bullying, harassment, and threats.
- Living in a safe environment.
- Communicate freely and express ideas for quality improvement.
- Enjoy your personal freedom.
Residents’ Voices
We are proud to share Parkstone residents Naomi Black, Elaine Hawkins and Barbara Cooper‘s honest and insightful story titled Residents’ Voices. The trio was known as “The Flamboyance,” a name inspired by a flamingo-themed gift from one of their daughters.
The piece was intended to be comical and something to help pass the time, but it quickly developed into an important message, dispelling many myths about life in long term care.
Become a Resident and Family Advisor
Shannex is committed to providing exceptional care and services that help seniors live well. It is important for us to hear the voices of our residents and their families. Our Resident and Family Advisory Boards play an important role in improving the care and services we provide in our long term care and Parkland communities. The Board is made up of residents and their family members from Nova Scotia, New Brunswick and Ontario.
As a member, you will be actively contributing to helping your friends and family members live well as they age.
- You are a resident who is currently living in a Shannex nursing home or Parkland community; or
- A family member of a resident
- Can look at issues from multiple perspectives
- Will be forthcoming and share their thoughts and opinions
- Will be respectful of the environment and of others at all times
- Are interested in making a positive contribution to life at Shannex
- Are interested in helping us achieve our vision of Leading the Way to Better Living
Responsibilities
- Review and provide input on resident-centered policies and practices
- Provide advice to improve service excellence initiatives
- Provide suggestions on engagement opportunities for resident sand families
- Review marketing and promotional materials
- Give feedback on products and services
- Help evolve resident and family engagement throughout the organization
We are looking for new members!
We are currently accepting applications for the 2026–2027 Enhanced Care Resident and Family Advisory Committee and for Resident Advisor roles within our Retirement Living communities.
If you’re interested in sharing your feedback, experiences, and ideas to help enhance the resident experience, we encourage you to apply using the online form below. If you prefer a paper application, please contact Laura Barrett at lbarrett@shannex.com. Applications will be accepted until August 7, 2026.
Liaison with residents and families
Giving you peace of mind is important to us. That’s why we have a Resident and Family Liaison Officer whose responsibility is to answer any questions, comments or concerns you may have. Katherine VanBuskirk is our Resident and Family Liaison. She is happy to provide you with support regarding anything related to care or services. She can be reached by phone at 902-406-8297 or by filling out the contact form here.
