Safe Communities

There is nothing more important to us than keeping residents and team members safe and well. In fact, safety is one of our four Guiding Principles: Being Compassionate, Honest, Professional and Safe. It is also included in our mission, vision and valuesand our Strategic Plan.  

Please speak with a member of the management team at your community if you have questions about our resident safety practices.

Our Resident Safety Plan for licensed long term care communities can be found online, at the nursing station in each neighbourhood of the home, or by asking one of our team members.

Infection prevention and control

Infection prevention and control is a shared responsibility of everyone in our communities and is supported by a number of internal experts, including an Infection Prevention and Control Specialist who is certified through the Canadian Board of Infection Control and Epidemiology and who oversees our Infection Control Program. In addition, each home has a specially trained infection prevention and control delegate who manages the implementation of the program at the nursing home level.

The majority of our communities feature single resident suites with private washrooms which are an important infection control component to mitigate the risk of infection transmission. These single rooms enable a resident to be easily isolated from others while still having all the comforts they need if they become symptomatic of illness or while being investigated for infection.

Click here for information about our response to COVID-19 and our ongoing infection prevention and control practices.

Role of the resident and family

Our commitment to you

As a resident or family member in our community, your input is important. Your voice and your ideas are central to our decision-making at all levels of the organization and, in the care, and services we provide. Together we will create a community that you can be proud to call home.

Our commitment to you is that we will provide opportunities for you to be meaningfully engaged in our communities. Your input and involvement support improvements to safety, satisfaction and the quality of care and services we offer to you. It’s about living your best life.

Resident rights

Every resident has the right to:

  • Be actively involved with informed decision making and work collaboratively as an important partner with the interdisciplinary team towards agreed upon goals of care.
  • Provide input and feedback on all services we provide.
  • Be meaningfully engaged in life at Shannex / Parkland.
  • Access all personal information about care and the associated cost.
  • Access organizational information about quality and safety.
  • Live in an environment that is free from verbal and physical abuse, intimidation, harassment and threats.
  • Live in an environment that is safe.
  • Communicate freely and express quality improvement ideas.
  • Enjoy personal freedom.

Become a Resident and Family Advisor

Shannex is committed to providing exceptional care and service that supports seniors in living well, hearing the voices of our residents and their families is important to us.

Our Resident and Family Advisory Committees play an important role in improving the care and services we provide in our long term care and Parkland communities. The Committee includes residents and family members across Nova Scotia, New Brunswick and Ontario.

As a member, you will be actively contributing to supporting your friends and family members in living well as they age.

  • Are you a resident who is currently living in a Shannex nursing home or Parkland Retirement Living community; or
  • Are a family member of a resident
  • Can look at issues from multiple perspectives
  • Will be forthcoming and share their thoughts and opinions
  • Will be respectful of the environment and of others at all times
  • Are interested in making a positive contribution to life at Shannex
  • Are interested in helping us achieve our vision of Leading the Way to Better Living


  • Review and provide input on resident-centered policies and practices
  • Provide advice to improve service excellence initiatives
  • Provide suggestions on engagement opportunities for resident and families
  • Review marketing and promotional materials
  • Give feedback on products and services
  • Help evolve resident and family engagement throughout the organization

We’re looking for new members!

Resident and Family Advisory Committee
Check one of the following

Resident and Family Liaison

Giving you peace of mind is important to us. That’s why, we have a Resident and Family Liaison who is available to address your questions, comments or concerns.

Katherine VanBuskirk is our Resident and Family Liaison. She is happy to provide you with support related to any aspect of care or service.

She can be reached by phone at 902-406-8297 or by completing the contact form here.

Resident and Family Liaison