Resident and Family Resources
As a resident or family member in our community, we recognize and value your input and feedback. We firmly believe that you come first and respect your choices as well as those who share your community. Your voice and your ideas are central to our decision-making and in the care and services we provide. By sharing ideas, fostering teamwork and including you at all levels of the organization, we strive to create a community that you can be proud to call home. The following are some tools and resources available to you at any time.
RESIDENT AND FAMILY ADVISORY COMMITTEE
A meaningful way to become engaged with our communities. It also serves to uplift and reflect residents’ voices in everything we do. The Committee includes residents and family members across Nova Scotia, New Brunswick and Ontario.
RESIDENT AND FAMILY COUNCILS
Each campus has its own resident and family councils to provide input and influence decisions that are being made in each community every day to improve the overall resident and family experience. To learn more, please speak with a member of your management team.
RESIDENT AND FAMILY PORTAL
An online resource that helps you stay connected with our communities. It’s a one-stop-shop for important news, information, documents and tools that you need to continue to make your voice heard and support your loved ones. Visit shannex.com/ communityportal to access the portal.
RESIDENT AND FAMILY LIAISON
Katherine VanBuskirk is our Resident and Family Liaison, she is happy to answer your questions, address your concerns and provide you with support related to any aspect of care or service. She can be reached by phone at 902-406-8297.
Whether you have a question, comment or concern, you can always reach us. Zoom meetings, site-level communications and Connections are some of the many ways you can stay in touch. As always, our team members are available to make sure you have all the details you need to know for you and your loved one. Contact information for your community is available at shannex.com under the locations tab. See what our vibrant communities are up to by following us on Facebook and Twitter.