A Message from the President
I am pleased to share our 2021-22 Report to Community which includes a summary of our accomplishments along with some of the highlights of our work over the past year that reflect the many ways we are leading the way to better living.
For more than 30 years, our family organization has been a trusted provider of care, service and accommodations for seniors and their families, and we are supported by more than 5,000 team members who provide exceptional support to residents in our Shannex, Parkland, Faubourg and Milestone communities throughout Nova Scotia, New Brunswick and Ontario. Great People are the heart of our organization and, as you read this report, you will see that their hard work and dedication has allowed us to make good progress on our strategic directions despite the challenges of a global pandemic.
This is the final year of this five-year strategic plan. Two of those five years were spent attending to the priorities of the pandemic which meant we needed to be responsive and adaptable and, as a result, we have chosen to continue some of the goals and priorities of our plan into the next planning cycle. We recognize that delivering exceptional care and service is as important as ever, but how we operate and give back to our communities is also a significant part of our work. We will continue to be guided by resident voices and reflect the priorities of our stakeholders with emphasis on environmental stewardship and social initiatives.
At Shannex, we know we hold the trust of the residents and families who choose to live with us in our licensed long-term care and retirement living communities. We are accountable to the people and to the communities where we operate, and we take this seriously. In this report, you will read about the many ways we are working to improve the lives of seniors and support our sector as it continues to evolve and change. We are improving care and service, laser-focused on support for our Great People, leading the way on innovative approaches to delivering service excellence and growing our organization to meet the needs of our communities.
I am hopeful for the future and confident we will continue to effect positive change through our work. Thank you for taking time to read this report and for sharing in our excitement of what’s to come.