The Shannex Difference   |   Philosophy of Service

Residents first

Our philosophy of service

As a resident in our community, we recognize and value your input and feedback. We firmly believe that you come first and respect your choices as well as those who share your community. Your voice and your ideas are central to our decision-making and in the care and services we provide. By sharing ideas, fostering teamwork and including you at all levels of the organization, we strive to create a community that you can be proud to call home. Our Philosophy of Service is our promise to residents and the backbone of our culture.

Our commitment to you

“You will make the decisions about how you live your life. We will talk with you to understand your needs and wishes and these will be reflected in our service to you. We will respect your choices and the choices of those who share your community.

We will work together to create a relaxed and comfortable atmosphere where you feel at home. We will help you keep the relationships you have and create opportunities for you to build new ones.

This is your home and we work where you live. When you need support, we will be there for you. Our team members are committed to providing compassionate care and exceptional service that respects you and your family. Our Guiding Principles help us stay true to this promise.
We are compassionate, honest, professional and safe.

The six-step process

Whether you’re a resident, family member, employee or a volunteer, everyone can benefit from following this six-step process when facing a difficult decision or issue.

For more information about the six-step process, please refer to our:

Get the story straight
Review the code of ethics & values (Great People, Trusted Partnerships, Improving Quality and Being Accountable)
Apply principles to identify all possible solutions
Identify the best possible solutions
Action/inaction or intervention
Evaluate the process and outcome