Shannex Duo Goes the Extra Mile

When Tucker Hall opened its doors in 2016, Personal Support Workers, Alicia Soucy and Tyanna Tyler, were there to welcome residents. Since then, they have become integral parts of the community. Alicia’s bright personality has earned her the nickname “Ray of Sunshine” and Tyanna’s empathy and caring for others is admired by many. Over the years, they have formed strong bonds with residents that will last a lifetime.

“I love working with them,” says Tyanna. “They’re like my extended family.”

On November 20, 2020, the community, team members and residents faced a major challenge – an outbreak of COVID-19

“The first thing I said when I was asked to help out was, ‘Oh my gosh, what I can do to help? Put me where you need me,” says Alicia. “I immediately knew I needed to help.”

In the face of uncertainty, they put aside their fears and did what they always do by going the extra mile to provide quality care to residents.

This experience taught them many lessons that they have shared with others; both PSWs have supported eight COVID-19 outbreaks in long term care communities (three Shannex and four non-Shannex) across New Brunswick.

“Alicia and I are a great team, and I’m so glad I got to have her at every outbreak,” says Tyanna. “It’s been great working with everyone and getting to know people in the other communities.”

“If someone asks you for help when they’re scared or they’re in an overwhelming and fearful environment, how can you say no?” says Alicia. “How do you say no? I couldn’t.”

Thanks to Alicia and Tyanna for your dedication and commitment. We are grateful for your willingness to provide support and care to those in need.

Want to join our team? Learn more about Healthcare and Clinical careers at Shannex.