Following a call for applications during the month of September, a Client and Family Advisory Committee for Shannex and Parkland Retirement Living communities has been established and met for the first time at a welcome reception on November 19.
We are grateful for the significant number of qualified and engaged individuals who put their names forward to be part of this group. The chosen committee has client and family representation from Shannex nursing homes and Parkland Retirement Living locations in Nova Scotia and New Brunswick.
Because of the impressive response, in addition to the core group, an online client and family forum has also been created and we have invited all other applicants to participate so they can also have the opportunity to contribute to the quality of care and service delivered at Shannex.
The groups will be consulted on a variety of initiatives including:
- Client-centered policies and practices
- Service excellence initiatives
- Client and family engagement opportunities
- Marketing and promotional materials
- Products and services
We are also pleased to announce that we now have a Client and Family Liaison for the organization. Katherine VanBuskirk, Director of Communications and Community Affairs is available to speak with any client or family member to answer questions, address concerns and connect clients and families with support related to any aspect of care or service. She can be reached at 902-406-8297 or firstname.lastname@example.org.
We look forward to meaningfully engaging with the committee to continuously improve the quality of care and service being delivered at Shannex, and we are committed to all clients and families so that processes are informed, trusted and of the highest standard.