When Parkland on Eglinton West first opened its doors in 2020, Jovana Bailey was there to welcome residents to their new home as the community’s Manager of Care. Within six months, she moved into the Director of Care role and has since been promoted to General Manager this past July. Jovana is a registered nurse and has worked in public health and in hospitals since 2009, largely working with families.
While Jovana’s initial focus was on the clinical departments, she found herself wanting to support other departments as much as she could, which is something she really enjoys about her new role. “I cared about every department. I loved being there for the residents and their families,” said Jovana, adding that this is one of the most exciting parts of her role as General Manager.
Jovana says her passion for helping others has guided her in providing service excellence to residents each day. “Before I was a nurse, I worked as a server. I loved it. A lot of different clientele would come through the door, and I just loved creating an awesome experience for everyone. I enjoyed it because I love building relationships,” she said. While walking through the halls of Parkland on Eglinton West, Jovana greets each resident by name with a smile, and you can tell she has continued to build those special relationships in her new role.
“I really do love to be here, and I feel like what I’m doing is meaningful.”
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