Thank you for participating.


We are committed to service excellence and putting residents first. We value your feedback and want to ensure that quality improvement initiatives are focused on areas that matter to you. This is one of the most effective ways for you to tell us about your experience here with us.

The survey is open from September 6-30, 2022.

The information you provide is confidential and will be used only to measure satisfaction in the services we provide and to identify areas for improvement. Your participation is completely voluntary. 

This year, we are offering more personalized versions of the survey to better reflect our communities and their family members

Select your survey

Resident Survey

If you are a resident in our retirement living or long term care communities, please click the button below to access the survey. It should take approximately 20-24 minutes to complete. If you are unsure of your service line, please contact a member of your management team.

Family Member Survey

If you are a family member of a resident in our long term care, memory care or enriched care communities only, please click the button below to access the survey. It should take approximately 20-24 minutes to complete. If you are unsure of the service line of your loved one, please contact a member of your management team.

Frequently Asked Questions

What is the Quality-of-Life Survey?

The Quality-of-Life Survey is an annual questionnaire that measures your overall resident experience at Shannex, Parkland Retirement Living, Faubourg du Mascaret or Milestone Communities. Our Quality-of-Life Survey was created by interRAI, a collaborative network of researchers and practitioners in over 35 countries committed to improving care.  The team developed this survey tool in 2014, based on the best available evidence regarding aspects that directly influence seniors’ quality of life. The information we receive from the Quality-of-Life Survey allows us to make improvements in areas that matter most to residents.

Do I have to answer every question?

You should only answer questions on the survey that you feel are applicable and appropriate to your situation and any question on the survey can be skipped.

What happens to my answers?

These reviews help us identify opportunities to improve our services and your experience living with us.

If I have any problems with the survey or have any concerns, who should I talk to?

We’re here to help. Visit the front desk or talk to a team member if you need assistance submitting your feedback.