Thank you for participating.
We are committed to service excellence and putting residents first. We value your feedback and want to ensure that quality improvement initiatives are focused on areas that matter to you. This is one of the most effective ways for you to tell us about your experience here with us. The information you provide is confidential and will be used only to measure satisfaction in the services we provide and to identify areas for improvement. Your participation is completely voluntary.
This year, several versions of the survey are available to better reflect the range of independent and supportive lifestyle options available in our communities. While we aim to provide surveys that are as personalized as possible, Shannex uses internationally standardized surveys to ensure quality data. The survey should take approximately 20 minutes to complete. Please contact a member of the team if you would like a hard copy or assistance completing the survey.
The survey is now closed. While this is one of the most effective ways for you to tell us about your experience with us, your feedback is always welcome. If you have questions, concerns, feedback or want to discuss your experience in any Shannex community, please share it with your local General or Site Manager, send an email to info@shannex.com or reach out to your Resident & Family Liaison.
Resident Surveys
If you are a resident (or assisting a resident in the completion of their survey), please click below to choose one of three Resident Survey options:
Independent Living
For residents living in a Lifestyle Apartment or an All-Inclusive Lifestyle at either Parkland or Faubourg du Mascaret.
Assisted Living
For residents living in Assisted Living (also referred to as Special Care in New Brunswick) at either Parkland or Faubourg du Mascaret.
Long Term Care / Supportive Living
For residents living in a Shannex Enhanced Care nursing home in Nova Scotia or New Brunswick, OR in Parkland’s Memory Care or Enriched Care Lifestyle Option.
Family Member Survey
While any family member is welcome to complete the survey, this survey was designed specifically for family members of residents in a Supportive Living environment (nursing home, memory care or enriched care). Some questions may not apply to you or your loved one (please leave these blank).
Frequently Asked Questions
The Quality-of-Life Survey is an annual questionnaire that measures your overall resident experience at Shannex, Parkland Retirement Living or Faubourg du Mascaret communities. Our Quality of Life Survey was created by interRAI, a collaborative network of researchers and practitioners in over 35 countries committed to improving care. The team developed this survey tool in 2014, based on the best available evidence regarding aspects that directly influence seniors’ quality of life. The information we receive from the Quality of Life Survey allows us to make improvements in areas that matter most to residents.
You should only answer questions on the survey that you feel are applicable and appropriate to your situation and any question on the survey can be skipped.
These reviews help us identify opportunities to improve our services and your experience living with us.
We’re here to help. Visit the front desk or talk to a team member if you need assistance submitting your feedback.
