Thank you for Participating
The Quality of Life Survey for residents and families is now open and will be available from September 8 to September 25. This survey provides an important opportunity to share feedback that supports our ongoing commitment to enhancing the care, services, and overall experience within our communities. We appreciate your participation and the valuable insights you contribute to help guide continuous improvements.
Every Shannex Community, including Parkland Retirement Living and Lifestyle Residences, Faubourg du Mascaret, and Shannex Enhanced Care nursing homes, are committed to Resident Wellbeing and Service Excellence. We value your feedback as an important input to our quality improvement and action planning in the areas that matter most to you. The surveys are standardized, and your participation is voluntary. The information you share is confidential and will be used solely to assess satisfaction with our services and identify opportunities for improvement.
The survey questions will ask you to rate each statement on a scale from “Never” to “Always”. You can also choose “not applicable” and provide comments on any question, as well as at the end of the survey. The resident survey takes about 20 minutes to complete, and the family survey usually takes 10 minutes. If you have any questions, please see the ‘Frequently Asked Questions’ section at the bottom of this page. For additional assistance please contact a team member at your location or reach out tobrand@shannex.com.
Resident Surveys
Independent Living
For residents living in a Lifestyle Apartment or an All-Inclusive Lifestyle at either Parkland or Faubourg du Mascaret.
Assisted Living
For residents living in Assisted Living (also referred to as Special Care in New Brunswick) at either Parkland or Faubourg du Mascaret.
Memory Care / Enriched Care
For residents living in a Parkland Memory Care or Parkland Enriched Care Lifestyle Option.
Long Term Care
For residents living in a Shannex Enhanced Care nursing home in Nova Scotia or New Brunswick.
Family Member Survey
While any family member is welcome to complete the survey, this survey was designed specifically for family members of residents in a Supportive Living environment (nursing home, memory care or enriched care). Some questions may not apply to you or your loved one (please leave these blank).
Frequently Asked Questions
The Quality-of-Life Survey is an annual questionnaire that measures your overall resident experience at Shannex, Parkland Retirement Living or Faubourg du Mascaret communities. Our Quality of Life Survey was created by interRAI, a collaborative network of researchers and practitioners in over 35 countries committed to improving care. The team developed this survey tool in 2014, based on the best available evidence regarding aspects that directly influence seniors’ quality of life. The information we receive from the Quality of Life Survey allows us to make improvements in areas that matter most to residents.
You should only answer questions on the survey that you feel are applicable and appropriate to your situation and any question on the survey can be skipped.
These reviews help us identify opportunities to improve our services and your experience living with us.
If your question cannot be found here or you are looking for more information, please connect with a team member at your Shannex community or reach out to brand@shannex.com.
We offer two types of surveys to gather valuable feedback: one for residents and one for family members and loved ones.
- The Resident Survey is tailored to the type of service a resident receives and may be divided into one of four service-line-specific versions. Residents may complete the survey on their own or with support from a loved one, team member, or volunteer, if the responses reflect the resident’s own feedback.
- The Family Survey is available for family members or loved ones who would like to share their own experiences and perspectives.
We encourage participation in both surveys to help us continue improving the care and services we provide.
If a resident cannot complete the survey independently, assistance can be provided by a team member or volunteer from any Shannex owned location. Please ensure only one resident survey is completed per resident. Family members or loved ones may also assist a resident in completing the survey, based on the resident’s personal experiences. If the resident cannot communicate their answers, the Family Survey is available for loved ones to complete based on your experience.
Once you have completed the survey, please submit it at the front desk and a member of the team will input your answers online. Your privacy is important. If you are not comfortable submitting your survey to a team member at your location, please contact brand@shannex.com and we would be happy to set up an appointment with you to complete the survey over the phone.
If you have questions, concerns, feedback or want to discuss your experience in any Shannex community, please share it with your local General or Site Manager, send an email to brand@shannex.com or reach out to your Resident & Family Liaison.
A team member at your Shannex community would be happy to help you in completing the survey. If you are not comfortable submitting your survey to a team member at your location, please contact brand@shannex.com and we would be happy to set up an appointment with you to complete the survey over the phone.
The resident survey takes about 20–25 minutes to complete, and the family survey usually takes 10–12 minutes.
