Service & Care

August 24, 2023

Create conditions that enhance our ability to deliver resident-directed care and promote service excellence


  • Achieved accredited status from Accreditation Canada through a supplemental survey. Full Accreditation survey in June 2023
  • Reduced pressure injury prevalence and reestablished targets to meet a higher standard
  • Launched LTCF coordinators in NS to support Momentum, clinical assessments and quality indicators
  • Reduced NS licensing deficiencies related to resident care plans to minimal levels
  • Completed evaluation and expansion of Harbourstone Enhanced Care Behavior Innovation Pilot to other homes

Residents’ Voices: If you lived here, you’d know

Parkstone Enhanced Care residents Naomi Black, Elaine Hawkins and the late Barbara Cooperstone are affectionately known as “The Flamboyance.” Together, they wrote an honest and insightful story titled Residents’ Voices which is a real-life glimpse into their day-to-day life. The piece contains an important message, dispelling many myths about life in long term care. In their words, “we want to see this story have an impact.”

Connecting Residents to Community

As part of a partnership between Shannex long term care community Neill Hall and York Care Centre in Fredericton, a mailbox pilot project was developed to connect residents with community members through special mail deliveries and visits.

The project is a testament to the creativity of our team members and many community connections that have been eager to support the project, including businesses, schools, and community groups.

Meaningful connections with the greater community give residents a sense of purpose, provide opportunities for them to share their experiences and wisdom while building new friendships with people of all ages. The pilot project will run throughout this year.

Recognized by Accreditation Canada

This past year, we were proud to be recognized for two innovative, people-centred, evidence-informed Leading Practices that demonstrate a positive change related to safe and reliable, accessible and appropriate, and integrated care and service.

Our Safety Profile Score (SPS) was developed to ensure we are consistently supporting safety across all our communities by providing a better evaluation of our Health, Wellness and Safety Program to produce a quarterly SPS score for each site.

Through the Harbourstone Behavioural Pilot Program we have created a supportive environment for managing responsive behaviours in long term care. To date, 38 residents who were previously in the hospital, or refused from other nursing homes have a welcoming home at Harbourstone.

Quality of Life

Since becoming a member of the Seniors Quality Leap Initiative (SQLI) in 2020, Shannex has leveraged an internationally validated survey tool to measure our results against our own benchmarks as well as 14 other member organizations across North America. In September 2022, Shannex ranked #2 in being recommended and #3 for “feeling like home”.

Within specific domains, we continue to lead in many areas such as Staff Responsiveness (#2), Personal Control and Autonomy (#1) and Caring Staff (#1).

Resident and Family Resources

Hearing from residents and families is central to the care we provide and is considered in all our decisions. We engage residents and families in many ways.

Resident and Family Advisory Committee

A group of residents and family members across Nova Scotia, New Brunswick and Ontario that serves to uplift and reflect residents’ voices.

Resident and Family Councils  

Established in every community to provide input and influence decisions to improve the overall resident and family experience. 

Resident and Family Portal 

An online resource with tools and information to help residents and families stay connected with our communities and access information. 

Resident and Family Liaison

A dedicated resource who is available to answer questions and address concerns from family members related to any aspect of care or service.


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